Shipping

All in-stock items ship within one business day, excluding holidays in Japan and the U.S., and in-stock items ordered with back-ordered/custom items ship only after all items in the order are in stock.

Delivery to the U.S. takes approx. 5-10 business days from shipment. Delivery to everywhere else depends on customer region, but will typically be delivered in 5-20 business days.

All items are safely packed in zip bags.

Due to new COVID-19 restrictions, we can no longer ship to many countries across the world.

Information directly from Japan Post:
https://www.post.japanpost.jp/int/information/2020/0423_01_en.html

See if shipping to your country is banned by looking at this PDF:
https://www.post.japanpost.jp/int/information/2020/0423_01_01_en.pdf

Shipping may also take longer than estimated due to the ongoing situation.

Anybody who makes a purchase from one of the ineligible countries will have their payment automatically refunded.

Approx. Shipping Schedule (as of April 29th, 2020):

Cargo Ship (2-3 Months):
USA, Australia, New Zealand, Ireland, Portugal, Sweden, Belgium, Poland, Greece, Switzerland, etc.

Airmail (3-4 Weeks):
Canada, UK, Germany, France, Korea, Taiwan

Refer to this page for more detailed shipping dates:
https://www.post.japanpost.jp/int/deli_days/parcel/osaka_en.html

4/29 Update:

Items in stock at Amazon's warehouses will take 1-2 weeks to ship.

All cargo ship orders under $60 will have an additional $8 charge applied. All orders above $60 ship for free.

Returns

All non-custom orders may be returned within 30 days of original shipment, less a 20% restocking fee and return shipment. Contact us through your customer account to return an item.

Items with manufacturer defects may be returned for free either and for a full refund. If customer pays for shipment, the fee shall be returned via PayPal or another means after a receipt is given.

  • Tears, rips, holes, minor stains, etc. due to prior lives as kimonos or haoris aren't considered manufacturer defects. (We endeavor to ensure this type of damage is kept to a minimum on all products.)
  • Tears, rips, holes, misprints, bleeding, etc. from original, traditional manufacturing and dying/inking processes of vintage silk aren't considered manufacturer defects. (Traditional processes always have these types of things, which more so shows how genuine the articles are than a statement of quality.)
  • Patterns will oftentimes vary from the pictures in the item listing due to being from a roll of fabric or having to use different pieces to avoid damaged portions of the original kimono. Item pictures are descriptions of the types of fabric used instead of the exact patterns that will be on the final pieces ordered, unless if the item is directly stated to be "one-of-a-kind."

Free Global Delivery

Free Economy Shipping (5-10 days USA/CA, 5-20 Elsewhere). Expedited Shipping (2-4 days) and tracking available.

Returns/Exchanges

Returns/exchanges available for 30 days after purchase. 20% restocking fee if there are no manufacturer defects.

Customer Support

Contact us through the Live Chat link, the Contact Us page, or through the user account page.